Privacy Policy Questions You Ask
When you close your account, we immediately deactivate your login and stop collecting new activity data. Transaction records stay on file for regulatory compliance, but personal details like your phone and address are deleted within 30 days unless you request faster removal.
Yes. Go to Settings > Privacy & Data in your account dashboard and select 'Download My Data'. We'll compile your stored information into a file and email it within 48 hours. Support can walk you through this process via live chat if needed.
We store payment information only for as long as your account is active. When you close your account or remove a payment method, we delete it from our servers immediately, though your bank may retain its own record for reconciliation.
Only our support, anti-fraud and payments teams can view your data, and only when needed to help you or prevent fraud. Access is logged and audited. Your password is encrypted so even our staff cannot see it. You can change your password anytime in your account settings.
Cookies remember your login between sessions and improve your lobby experience. You can disable most cookies in your browser settings or through our Privacy & Data menu without losing access to deposits and withdrawals, though game-state tracking may be limited.
We do not sell your personal information to advertisers, data brokers or marketing firms. We share data only with payment processors and fraud-prevention services necessary to operate your account and comply with local law. You can request a full list of data recipients anytime.
Open Settings > Account Details in your lobby and update your name, email or phone directly. For sensitive changes like date of birth or banking details, contact our support team via live chat or email with your username and verification details for security.
